Regulations of the provision of services on the Epaka.pl Website

§ 1 General Provisions

These Regulations define the rules for the provision of services on the epaka.pl Website by Epaka sp. z o.o. sp. k.
The epaka.pl website is run and administered by the company under the name: Epaka spółka z ograniczoną odpowiedzialnością spółka komandytowa with its registered office in Łuków at ul. Sochacz 16a, 21-400 Łuków, entered into the Register of Entrepreneurs of the National Court Register conducted by the Lublin-Wschód District Court in Lublin with its seat in Świdnik, 6th Commercial Division of the National Court Register, under KRS number: 0000715732, share capital: PLN 100,000.00, NIP No.: 8252181790, REGON No.: 369332957, electronic mail address: … and phone numbers: …
The epaka.pl website may be used by legally able natural or legal persons or organisational units without legal personality.
Logging in to the User’s account on the epaka.pl website or ordering a service requires that the User reads and accepts the provisions of these Regulations, which is available on the www.epaka.pl website. By accepting these Regulations, the User agrees to all provisions contained therein and undertakes to comply with them.
The order for the provision of the Service requires the User to read and accept the provisions of the regulations, conditions for the provision of services and price lists of the Carrier selected by the User to perform the carriage. By accepting the terms and conditions, terms of service and the Carrier’s price list, the User agrees to all of their provisions and undertakes to comply with them.
The terms used in the Regulations shall have the following meanings:

6.1. User - legally able natural person, legal person or organisational unit without legal personality, properly registered on the epaka.pl website and using it.

6.2. Service User/Client/Ordering Party - legally able natural person, legal person or organisational unit without legal personality, placing an Order with the Service Provider via the Website, for the provision of a forwarding service pursuant to the Civil Code.

6.3. E-mail address(es): e-mail addresses used for making notifications and making declarations of will, respectively, except when these regulations provide for a written form:

6.3.1. for the Service User – the address indicated in the registration form;

6.3.2. for the Service Provider –….

6.4 Consumer - User who is a natural person ordering a Service on the Website for purposes not directly related to its business or professional activity.

6.5 Service Provider or Administrator - company under the name Epaka sp. z o.o. s. k. seated in Łuków, ul. Sochacz 16A, 21-400 Łuków, NIP No.: 8252181790 REGON No.: 369332957;; entered into the Register of Entrepreneurs of the National Court Register conducted by the Lublin-Wschód District Court in Lublin with its seat in Świdnik, 6th Commercial Division of the National Court Register, under KRS number: 0000715732, licensed for domestic carriage of goods by road, license No. 0130144, acting as a freight forwarder pursuant to the Civil Code.

6.6. Shipment - all parcels, envelopes and pallets sent within one Order.

6.7. Recipient - legally able natural person, legal person or organisational unit without legal personality, accepting the shipment delivered by the Courier as part of the Service.

6.8. Courier/Carrier - entrepreneur who, as part of their business, provides transport services, to whom an order for collection, transport and delivery of the shipment can be placed on the epaka.pl Website, and a Person providing courier Services on behalf of this company, who acts under a contract concluded therewith. On the Website, the user may place an order with the following Carriers:

a) DHL Express (Poland) Sp. z o.o., seated in Warsaw, ul. Osmańska 2, 02-823 Warszawa, registered in the District Court for the Capital City of Warsaw, 13th Commercial Division of the National Court Register, KRS No. 0000047237, REGON No. 012005407, NIP No. 527-00- 22-391, website: http://www.dhlparcel.pl

b) DPD Polska sp.z o.o., seated in Warsaw, ul. Mineralna 15, 02-274 Warszawa, registered in the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register, entered into the register of entrepreneurs of the National Court Register under KRS No. 0000028368, REGON No. 012026421, NIP No. 5260204110, website: https://www.dpd.com.pl

c) InPost Express sp. z o.o., seated in Kraków, ul. Malborska 130, 30-624 Kraków, registered in the District Court for Kraków - Śródmieście in Kraków, 11th Commercial Division of the National Court Register, entered into the register of entrepreneurs of the National Court Register under KRS No. 0000543759, REGON No. 360781085, NIP No. 6793108059, website: https://inpost.pl/

d) InPost Paczkomaty Sp. z o. o., seated in Kraków, ul. Malborska 130, 30-624 Kraków, registered in the District Court for Kraków - Śródmieście in Kraków, 11th Commercial Division of the National Court Register, entered into the register of entrepreneurs of the National Court Register under KRS No. 0000255841, REGON No. 120246484, NIP No. 6792895061, website: https://paczkomaty.pl

e) FedEx Express Polska Sp. z o., seated in Warsaw, ul. Krucza 16/22, 00-526 Warszawa, registered in the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, entered into the register of entrepreneurs of the National Court Register under KRS No. 0000037973, REGON No. P-010612250, NIP No. 526-10-05-306, website: http://www.fedex.com/pl

f) Federal Express Poland Sp. z o.o., seated in Warsaw, ul. Wirażowa 35, 02-158 Warszawa, registered in the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, entered into the register of entrepreneurs of the National Court Register under KRS No. 0000208035, REGON No. 015747517, NIP No. 5252300218, website: http://www.fedex.com/pl

g) General Logistics Systems Poland Sp. z o. o., seated in Głuchów, ul. Tęczowa 10, 62-052 Głuchowo, Komorniki commune, registered in the District Court for Poznań - Nowe Miasto and Wilda in Poznań, entered into the National Court Register, 8th Commercial Division of the National Court Register, entered in the register of entrepreneurs of the National Court Register under KRS No. 0000005009, REGON No. 631058749, NIP No. 7851561831, website: https://gls-group.eu/PL

h) Geis Parcel Sp. z o.o., seated in Kielce, ul. Zagnańska 61, 25-528 Kielce, registered in the District Court in Kielce, 10th Commercial Division of the National Court Register, entered into the register of entrepreneurs of the National Court Register under KRS No. 0000326471, REGON No. 260287537, NIP No. 9591856995, website: www.geis.pl/pl

i) UPS Polska Sp. z o.o. seated in Warsaw, ul. Prądzyńskiego 1/3, 01-222 Warszawa, registered in the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, entered into the register of entrepreneurs of the National Court Register under KRS No. 0000036680, REGON No. 010771280, NIP No. 5221004200, website: http://www.ups.com/content/pl

j) RUCH S.A. seated in Warsaw, ul. Chłodna 52, 00-872 Warszawa, registered in the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, entered into the register of entrepreneurs of the National Court Register under KRS No. 0000020446, REGON No. 011063584, NIP No. 5260250475, website: http://ruch.com.pl

k) MEEST POLSKA Sp. z o.o., seated in Dębica, ul. Transportowców 5, 39-200 Dębica, registered in the District Court in Rzeszów, 12th Commercial Division of the National Court Register, entered into the register of entrepreneurs of the National Court Register under KRS No. 0000259760, REGON No. 180145090, NIP No. 8722267231, website: http://www.meestpolska.pl

l) Poczta Polska Spółka Akcyjna, ul. Rodziny Hiszpańskich 8, 00-940 Warszawa, registered in the District Court for the Capital City of Warsaw in Warsaw, entered into the register of entrepreneurs of the National Court Register under KRS No. 0000334972, NIP No.: 525-000-73-13, website: http://www.poczta-polska.pl

m) Ambro Express sp. z o.o. sp. k., seated in Przykona, ul. Przemysłowa 18, 62-731 Przykona, entered into the register of entrepreneurs of the National Court Register under KRS No. 0000635536, conducted by the District Court for Poznań - Nowe Miasto and Wilda in Poznań, 9th Commercial Division of the National Court Register, NIP No. 6681974952. website: https://www.ambroexpress.pl

6.9. Protocol of Reception/Collective List of Shipments (ZZN) – a document which constitutes evidence of handing over the Shipment/Shipments to the Courier for the purpose of carrying out the transport Service.

6.10. Label/ Consignment Note – a document attached to each Shipment, providing the Courier with the necessary information about the Shipment, its destination and the Recipient.

6.11. Service – electronically provided by the Service Provider via the Website, a service consisting in the organisation of the collection, transport and delivery or carriage of Shipments by the Carrier as part of their business and in accordance with the Carrier’s Regulations, as well as the provision of additional services in accordance with the Regulations of a particular Carrier.

6.12. Website – the Website available at www.epaka.pl along with its functionality, run by the Service Provider, as part of which Users may order the Service Provider to perform the Service.

6.13. Account – place on the server made available by the Website to the User or the Service User after registration, where the User enters their Personal Data and as part of which they administer Data. As part of the account, the User, subject to the provisions hereof, can order all Services available on the Website;

6.14. Client Panel - functionality as part of which the User, after logging in with the login and password provided, may manage their Personal Data, order Services and use other functionalities available on the Website.

6.15. Account Database - a collection of Personal Data and other data assigned to a given account posted on the Website by Users, which, with the consent of the Users, are collected and processed in an orderly manner in the IT system as part of the Services provided by the Administrator.

6.16. Personal Data - information collected as part of the registration form available at www.epaka.pl, regarding an identified or identifiable natural person, processed by the Administrator for the proper provision of Services and for other operational and marketing purposes;

6.17. Standard Price List – the current price offer of the Services posted on the website at: www.epaka.pl/cennik-przesylek.

6.18. Individual Price List – the price list applicable to the Service User after the Service Provider has granted them special conditions for ordering services on the Website.

6.19. Business days - shall not include Saturdays, Sundays, and public holidays, unless agreed otherwise.

6.20. PrePaid – service offered to the Service User, consisting in the possibility of making a prepayment and collecting funds on the PrePaid Account for their later use on the Website.

6.21. PrePaid Account - account assigned to a given Service User, containing funds to be used on the Website.

6.22. Order – order for collection, transport and delivery of the Shipment submitted to the Service Provider by the Service User via the Website.

6.23. Payment gateway - a safe online payment platform operated by Dotpay S.A.

6.24. Courier retail price list – the price list of services of a given Carrier, applicable in the absence of a given service in the Service Provider’s price list.

7. The Couriers’ regulations available on their websites, the reference to which can be found in § 1 sec. 6 p 6.8. of the Regulations, shall apply to the provision of services ordered on the Website.

§ 2 Subject of the services provided

With the help of the Website, the Service Provider, in the scope of the activities of their enterprise, shall provide services related to the intermediation of the transport of Shipments for remuneration, constituting forwarding services pursuant to the Civil Code, enabling Users to place orders electronically for collection, transport and delivery of the Shipment by the Carrier as part of their business and in accordance with the regulations of the Carrier selected by the User.
The Service Provider shall not provide the services referred to in sec. 1, to other entities involved in the intermediation of shipments, for the purpose of their further resale.
As part of the services provided, the Service Provider, acting on their own behalf and on behalf of the Service User, orders the Courier to perform a Courier Service related to the Shipment indicated by the Service User. The choice of the Courier providing the carriage service is made by the Service User from among the Carriers offered by the Service Provider. If it is not possible to provide the service by the Courier selected by the Service User, the Service Provider, after obtaining the Service User’s prior consent, shall select another Courier to provide the shipment transport service; the price of the Service ordered by the Service User shall not change.
For Users who have separate contracts with Couriers, the Service Provider shall also provide, on the terms set out in § 13 hereof, services limited only to the scope indicated in § 13 sec. 1 hereof.

§ 3 User registration and account management

The use of the Website requires registration by the User, which is tantamount to setting up an Account on the Website and concluding a contract between the User and the Service Provider for provision of electronic services in the scope of using the Website’s functionality (Contract for Account).
Ordering most of the services on the Website may also be available to the Service User without registration.
Registration on the website is free of charge.
The User registration on the Website requires undergoing the registration process via the registration form on the Website and acceptance of these Regulations. The User shall receive a confirmation message to the e-mail address provided by them in the registration form.
1. The User registration may also be made at their request by an employee of the Service Provider. The User shall be obliged to check their data entered on the Website by an employee of the Service Provider during the registration process.
2. The User registration may be made when placing an order on the Website.
The User shall be fully responsible for the correctness of data provided to the Administrator in the registration process and the consequences of providing incorrect data, and shall be obliged to update it each time it changes.
Upon confirmation of registration, a contract is concluded between the User and the Service Provider, the subject of which shall be services provided under the conditions specified herein. The contract for the provision of electronic services in the field of access to the functionality of the epaka.pl website shall be concluded for an indefinite period.
The User shall log in on the Website using the email address and password provided during the registration process.
The Service Provider shall provide the User with all additional mechanisms currently available on the Website as part of the Account, such as: notifications about a change in the status of the order being processed via e-mail, tracking shipments

§ 4 Obligations of the Service User

The Service User undertakes to comply with the provisions hereof. In the event of breaking the provisions of the Regulations, the Service Provider has the right to temporarily block the User Account or suspend the use of the Website’s functionality.
The Service User undertakes to pay the Service Provider remuneration for the service ordered, in accordance with the Standard or Individual Price List, depending on the choice. For Services ordered by the User, not included in the Service Provider’s Price List, the price list of the Carrier who performs the order, valid at the date of making the order, shall apply,.
In addition, the Service User undertakes that:
1. The shipment will be delivered to the Courier at the location/place indicated in the Order
2. A Consignment note, Protocol or Label will be printed in two copies, and after one document is signed by the Courier collecting the shipment, the Sender will keep this document as a confirmation of shipment for a period of at least 1 year from the date of shipment for the purposes of possible complaint procedure. In the case of using the manual label service, the Sender shall verify the correctness of data on the form completed by the Courier, and keep a copy of it also for a period of at least 1 year from the date of shipment.
3. One of the copies of the label and/or the consignment note and/or the acceptance protocol shall be handed over to the Courier upon receipt of the Shipment, unless otherwise agreed.
4. They make sure that the Shipment is properly packed up and securely sealed, in accordance with the rules adopted in the regulations of the Courier selected for the provision of the Service.
5. The shipment does not contain items prohibited for transport, in accordance with the transport restrictions provided for in the regulations of the selected Courier.
6. They will notify the Recipient of the planned Shipment, as well as of the need to provide appropriate tools, devices or people necessary to unload the Shipment, if necessary.
7. They will inform the Recipient that in the event of a loss or damage to the delivered Shipment, they are obliged to immediately draw up a damage report in the presence of the Courier’s representative (the report should be legibly signed by the Courier’s representative delivering the Shipment and by the Recipient).
Service Users sending parcels at the Couriers’ by use of the payer numbers assigned to the Service Provider will be charged with the costs of shipping such parcels in accordance with the Standard Price List, even if the parcels are not registered by the Service User on the Website.
The Service User of the services provided by electronic means shall be prohibited from providing illegal content to the Website.

§ 5 Obligations of the Service Provider

The Service Provider shall be responsible to the User for the proper provision of the Service. The Service Provider shall be responsible only for the normal consequences of the action or omission from which the damage resulted, unless mandatory provisions of law provide otherwise.
The Service Provider shall not be responsible for the choice of the Carrier, or improper provision of the service by the Carrier, unless it is the result of non-performance or improper performance of the Service by the Service Provider. The Service Provider shall not be responsible for the legitimacy of the Carrier’s activities, including the possession of the required permits, making relevant notifications or meeting other formal conditions for running the business.
The Service Provider shall not be responsible for the loss, shortage or damage or delay in the transport of the shipment if they were caused by reasons attributable to the Sender or the Recipient, not resulting from the Service Provider’s fault, the properties of the goods or due to force majeure.
The Service Provider shall not be responsible for the actions and consequences of the User’s actions taken in connection with the ordering of the Carrier’s service, in particular, the Service Provider shall not be responsible for:

- providing incorrect or untrue data by the User, including data related to sending the parcel,

- failure to deliver the shipment to the Carrier,

- User’s violation of the Carrier’s Regulations.

- User’s violation of these Regulations.

5. The Service Provider shall not be responsible for the actions of the Addressee, in particular for accepting the shipment addressed to it or paying the COD.

6. The Service Provider shall not be responsible for delays in transferring funds by the payment operator for the Service ordered, and thus for a delay in the provision of the service.

7. Due to the fact that placing an order for a service by the User is tantamount to accepting the regulations of the Carrier providing the Service ordered by the Service User, all limitations of liability contained therein, within the limits of applicable law, also apply to the Service Provider and limit its liability.

§ 6 Placing, cancellation, modification and execution of orders

Orders are accepted on the Website 24 hours a day, 7 days a week.
The Service User’s orders are carried out on the dates indicated by a particular Courier, in accordance with their regulations/offer. As part of the Website functionality, the Service User, after choosing the Courier and entering the zip code of the sender, shall receive information in the system about the earliest possible date and/or time of sending the parcel. The indicated posting date shall be the planned date, not a guaranteed one.
Orders placed on Saturdays, Sundays and public holidays shall be accepted for execution on the next business day.
By placing an order for a service, the User shall accept the provisions of these Regulations and the Regulations of the Carrier providing the transport service. A reference to the regulations of individual Couriers can be found in § 1 sec. 6.8. of the Regulations.
Upon pressing the “send” button, an Order is placed for the Service selected by the User.
The Carrier’s service ordered via the Website shall be fulfilled on time and on the terms and conditions set out in the regulations or general terms and conditions for the provision of services in force at the Carrier chosen by the Ordering party.
The User, who is a Consumer, shall receive clear and legible information on the limitations regarding the provision of Service ordered and the accepted methods of payment at the latest at the beginning of the ordering process.
The User, who is a Consumer, shall be provided by the Service Provider directly before placing an order with the information about:

the main features of the service, including the subject of the service and the way of communicating with the consumer;
their identifying data, in particular about the company, the authority that registered the business, as well as the number under which it was registered;
the business address, e-mail address and phone or fax numbers, if available, at which the consumer can contact the entrepreneur quickly and efficiently;
the address at which the consumer may submit complaints, if different from the address indicated above;
the total price or remuneration for the service together with taxes, and when the nature of the subject of the service does not allow, judging reasonably, to calculate their amount in advance - the manner in which they will be calculated, as well as charges for transport, delivery, postal services and other costs, and when the amount of these fees cannot be determined - about the obligation to pay them;
costs of using the means of distance communication to conclude a contract, in case they are higher than usual for the use of that means of communication;
method and date of payment;
the manner and time limit for the provision of service by the entrepreneur, and the complaint handling procedure applied by the entrepreneur;
the manner and time limit for exercising the right to withdraw from the contract, as well as the sample form of withdrawal;
the Consumer’s obligation to pay reasonable costs incurred by the Service Provider, if the consumer withdraws from the contract after submitting a request to start the provision of the Service before the time limit to withdraw from the contract;
the Consumer’s obligation to pay reasonable costs incurred by the Service Provider, if the consumer withdraws from the contract after submitting a request to start the provision of the Service before the time limit to withdraw from the contract;
lack of right to withdraw from the contract or circumstances in which the consumer loses the right to withdraw from the contract;
the duration of the contract or the method and conditions for terminating the contract - if the contract is concluded for an indefinite period or if it is to be automatically extended;
the minimum duration of the consumer’s obligations under the contract;
the possibility of using extrajudicial means of dealing with complaints and redress as well as the rules of access to these procedures;
about the Carrier’s identifying data, in particular about the company, registration authority, Carrier’s address, e-mail address and phone or fax numbers, if available, the address at which the Consumer may submit complaints to the Carrier, if different from the address given above.

After placing the order, the Service Provider shall provide the Consumer with a confirmation of the contract for the provision of the ordered Service on a durable medium, to which the Consumer agrees.
Provision of the service before the time limit to withdraw from the contract referred to in § 7 sec. 2 of the Regulations, shall take place only at the request of the Consumer. The Consumer’s statement in this regard may be submitted in the order form.
The Service User who is a Consumer shall acknowledge that their choice to provide the Service when submitting the Order within 14 days of placing the Order, shall result in the loss of the right to withdraw from the Contract referred to in §7 of the Regulations after the Service has been provided by the Service Provider.
After the funds are credited to the account, the Service Provider shall immediately notify the Courier about the need to collect the Shipment from the Service User, except for unforeseen system failures.
In the process of order fulfillment, the Service User shall receive a Consignment note/Label and/or a Protocol in electronic form with the possibility of printing, or the documents shall be delivered by the Courier upon receipt of the parcel (depending on the Courier selected by the Service User), unless agreed otherwise.
Depending on the selected Courier, the Consignment note or the Label generated by the Website must be printed and attached to the Shipment handed over to the Courier.
When placing the order, data entered by the Service User must contain reliable and factually correct information on the weight, dimensions, content and type of packaging of the Shipment.
The Shipment must be packed and secured in such a way as to prevent damage to its contents and other Shipments transported by the courier. Details of the packing rules can be found in the guides on the epaka.pl website and/or the courier regulations.
Before the Courier accepts the Shipment, they may request that it be opened in order to check that the Shipment corresponds to the information contained in the Consignment note or the Label. In the event of non-compliance, the Courier shall have the right to refuse to accept it.
After accepting the Shipment for transport, in the event of a suspicion that there is a discrepancy between the declared and actual parameters of the Shipment, the Courier shall have the right to verify the Shipment details (in particular regarding the weight or dimensions of the Shipment). If the actual parameters of the Shipment are found to be inconsistent with those declared by the User in the Order, which do not prevent the provision of the Service, the order shall be accepted, however, the User may be charged with additional fees for verification and the ordered service in accordance with the Service Provider’s Price List or the Carrier’s price list and/or regulations.
In the case referred to in sec. 18 above, the Service Provider may charge the Service User with additional fees related to the verification of the parameters of the shipment within 6 months from the date of delivery. The settlement shall be based on a VAT invoice for payment generated by the Website or automatically debited from the User’s PrePaid Account.
In the process of order fulfillment (if this option was selected when placing the order), the Website shall send notifications in electronic form via e-mail and/or SMS messages to the Service User and/or the Recipient about changes in the status of the Shipment at the Courier (e.g. the Shipment was collected from the Sender, Shipment in delivery, etc.).
The Service Users may cancel Orders for which no attempt has yet been made to perform the Courier Service by sending a notification to the address [email protected]. In the event of cancelation of the Order, the fee shall not be charged. If the order has already been paid for, the payment shall be returned to the Service User.
Modification of the order data shall be done by canceling the order in accordance with point 21 of this paragraph, and then creating a new order based on data entered by the Service User.
1. The order may be changed by sending a message by the Customer from their e-mail address to the address….. and approving the change by an epaka.pl employee.
The Ordering party shall be obliged to check the correctness of data on the received Consignment note or Label.
The Ordering party shall be responsible for the correctness of data provided by them on the Consignment note or Label.
In the case of a manual label, the Ordering party or the Sender shall be obliged to notify the Courier that the payer is the Service Provider, otherwise the Service Provider shall not be responsible for the shipment.
The Service Provider shall exercise the utmost care to ensure the smooth operation of the Website and the provision of the Services ordered on the Website, however, accepting a Service on the Website shall not mean its absolute provision. If the execution of a specific order is not possible due to unavailability of services or unsupported locations by the selected Carrier, the Service Provider, after notifying the Service User about it, shall have the right to cancel the Order. In this case, the Service User shall receive a return for the service that could not be provided.
The procedure for handling shipments not collected and not returned to the User shall be determined by the regulations in force at the Carrier selected by the User.

§ 7 Consumer’s right to withdraw from the contract (Order)

The User, who is a Consumer, shall have the right to withdraw from the Contract concluded with the Service Provider, without giving any reason and without incurring costs, except for the costs referred to in sec. 2 of this paragraph – within 14 days of its conclusion, if within this period they submit a declaration of withdrawal from the Contract (Order).
If, at the express request of the Consumer, the provision of the service is to begin before the time limit to withdraw from the contract concluded outside the business location, then in the event of withdrawal from the contract, the Consumer shall be obliged to pay for the services fulfilled until the withdrawal from the contract. The amount of the payment is calculated in proportion to the scope of the service provided, taking into account the price or remuneration agreed in the contract. If the price or remuneration is too high, the basis for calculating this amount shall be the market value of the service provided.
To meet the time limit for withdrawal from the contract indicated in sec. 1 of this paragraph, sending a declaration of withdrawal from the contract before the expiry of this period shall suffice.
The period for withdrawing from the contract shall begin from the date of placing the order
Withdrawal from the contract shall take place by submitting a declaration of will to withdraw from the contract. For this purpose, the Consumer may:

make a declaration using the sample withdrawal form provided to them by the Service Provider;
make a declaration on the form, a sample of which is attached as Annex 2 hereto;
make a declaration in any form, providing that it indicates the will to withdraw from the contract.

The Service Provider shall provide the Consumer with the possibility of submitting a declaration of withdrawal from the contract also electronically, using the sample withdrawal form, constituting Annex 2 hereto or any other unequivocal statement.
The Service Provider shall immediately confirm to the Consumer the receipt of the declaration of withdrawal from the contract by sending an appropriate message to the Consumer’s e-mail address.
In the event of withdrawal from the contract, the contract shall be considered void.
The Service Provider shall be obliged to immediately, no later than within 14 days from the date of receipt of the Consumer’s statement on withdrawal from the contract, return all payments made by the Consumer, taking into account the Consumer’s obligation to bear the costs referred to in sec. 2 of this paragraph. The Service Provider shall return the payment by use of the same method of payment as used by the Consumer, unless the Consumer expressly agreed to a different method of return, which shall not involve any costs.
When the Consumer withdraws from the contract, the related additional contracts concluded by the Consumer shall expire, if on their basis the Service is provided by the Service Provider or a third party on the basis of an agreement with the Service Provider. The consumer shall not bear the costs related to the expiry of these contracts, except for the costs referred to in sec. 2 of this paragraph.
If an additional contract was concluded with a third party, the Service Provider shall notify that third party about the Consumer’s withdrawal from the contract.
The right to withdraw from the contract shall not be granted to the Consumer in relation to the Service, if the Service Provider provided the service in full with the express consent of the Consumer, who was notified before starting the provision of the service that after the entrepreneur provided the service, they lose the right to withdraw from the contract.
Information – instruction on the exercise of the right to withdraw from the contract, identical to the annex to the Act of 30 May 2014 on consumer rights (Journal of Laws No. 827, as amended), shall be included in Annex 1 hereto.
The sample withdrawal form, identical to the annex to the Act of 30 May 2014 on consumer rights (Journal of Laws No. 827, as amended), shall constitute Annex 2 hereto.

§ 8 Loading and unloading of shipments

When collecting or delivering the Shipment, the Courier providing the transport service shall not be obliged to have the tools or other resources needed to collect or deliver the Shipment, except for the employee collecting or delivering the Shipment.
Each Shipment (or its part) that requires special loading or unloading equipment shall be admissible for transport only if such equipment is available at the Shipment’s posting and collection points. The Service Provider shall not be liable to the Service User for damages caused by loading or unloading such a shipment without special devices.

§ 9 Collection and delivery of shipments

Shipments shall be picked up on business days, during business hours between 8:00 a.m. and 7:00 p.m., unless agreed otherwise. The pickup date and time available on the courier’s order form shall be predicted, and not guaranteed.
All documents necessary for the correct execution of the order placed shall be generated and made available to the Service User in electronic form for printing in the Client Panel (in the case of a registered Service User), as well as via e-mail, unless agreed otherwise.
When collecting the Shipment, the Service User shall be obliged to provide the Courier with a printed Consignment note or Label generated on the Website, unless agreed otherwise.
In the event that the Courier does not receive the Shipment, e.g. due to the absence of the person responsible for it, or the Shipment is not prepared for shipment, the Service Provider - at the express request of the Service User - may order another attempt to collect the Shipment. Any related fees that may be added by the Courier in accordance with the Service Provider’s Price List or the Courier’s retail price list shall be covered by the Service User. The payment shall be made on the basis of a VAT invoice generated on the Website.
Any possible overpayments and refunds shall be made by the Service Provider by transferring the refundable amounts via the payment channel used to pay for the Order. The refund may also be made with the consent of the Service User to the corresponding PrePaid Account.
Delivery of shipments shall take place on the terms set out respectively in the regulations of the Courier selected by the Service User to perform the transport Service.
The Shipments shall be delivered as follows:

parcels up to 30 kg shall be delivered in the “door to door” system, unless the regulations of the courier selected for the service provide otherwise;
parcels over 30 kg shall be delivered in accordance with the provisions of the Couriers’ regulations;
pallet shipments shall be delivered in the “curbside drop-off” system, unless the regulations of the courier selected for the service provide otherwise.

In the event it is not possible to deliver the Shipment to the Recipient, it shall be returned to the Service User. Then the Service User shall be obliged to pay an additional fee for its return, in accordance with the Standard Price List. The payment shall be made on the basis of a VAT invoice generated on the Website. The Service User shall authorize the Service Provider to automatically cover these costs from the Service User’s PrePaid Account or during the refund of the COD amount.
The Service Provider may refuse to accept for transport items that are defective or have insufficient packaging or do not have the required packaging. If the features of the shipment preventing the provision of the service were revealed after its receipt from the Sender, the Service Provider may suspend the provision of the service and notify the Service User of this fact. The Service User shall be obliged to remove the condition that prevents the shipment from being shipped, in particular through proper packaging or securing it at their own expense. Shall the Service User fail to comply with the direction, the Service Provider may withdraw from the contract. In the event of withdrawal from the contract by the Service Provider, the Service User shall be obliged to collect the shipment at their own expense and redress any damage. The Service Provider shall be entitled to return the shipment at the sender’s expense and demand remuneration in accordance with the Price List, less any benefits due to the lack of the obligation to provide the service in full.
The Service User shall be obliged to pay additional fees specified in the Standard Price List for the necessity to eliminate the damage caused by a dangerous or improperly secured shipment.
The Service User shall be obliged to pay additional fees specified in the Standard Price List for storing the shipment after the Service Provider withdraws from the contract, caused by the Service User’s failure to collect the shipment within the prescribed time.

§ 10 Collection and delivery of Shipments with the option of cash on delivery

In the case of Shipments with the option of cash on delivery, the limits specified in the regulations of particular Couriers shall apply.
In the event of a refusal to pay the COD amount by the Recipient, the Shipment shall not be handed over to them and the Service Provider shall retain the right to remuneration as for an effectively delivered Shipment.
The funds from the Recipient due for the delivered Shipment shall be collected in cash or with the use of a payment card, if the Courier provides such a service or the collection takes place in a parcel locker.
The return of the COD amount shall be planned for 1, 3, 10 or another number of business days (specified at the time of placing the Order) from the date of delivery of the Shipment to the Service User’s bank account indicated at the time of placing the order (the date of transfer of funds from the Service Provider’s bank account shall apply) or on the date of delivery of the shipment to the User’s Prepaid account (option available only to Service Users who have a Prepaid Account on the Website).
If you choose the option of having funds from the COD on your balance, the money can be immediately used to settle the obligations on the Website or withdrawn within 30 business days from the moment the Operator receives the withdrawal request.
The Recipient of the shipment shall have prepared an equal amount due to the Courier for the COD service. The courier shall not be obliged to give the change.
In the event of an unfair and groundless return of the COD amount to the Service User by the Service Provider, the Service User shall be obliged to immediately return the amount due to the Service Provider’s account. The Service Provider shall have the right to offset their receivables for unfair return with any receivables of the Service User towards the Service Provider.

§ 11 Payments and settlements

The Service Provider shall charge a fee for the services provided on the basis of a valuation, the amount of which is shown in the Courier’s order form.
Payment for services shall be made “in advance” via a secure online payment platform operated by Dotpay S.A. The detailed payment mechanism and the method of submitting complaints shall be specified in the Dotpay S.A. operator’s regulations available on the website: www.dotpay.pl.
The Service User may choose to deliver a VAT invoice for the Service ordered. The Service User shall agree to issue an electronic invoice and send it to the User’s e-mail address. The invoice shall be issued after payment for the Order placed or after making a prepayment to the PrePaid account or collectively at the end of the month, depending on the option selected by the User at the stage of ordering the payment.
The payment for the Service in a trade credit and in the case of verification of Shipment parameters (§ 6 sec. 18 of the Regulations) in the advance payment mode shall be made on the basis of a VAT invoice generated on the Website. The Service User shall authorize the Service Provider to automatically cover these costs from the Service User’s PrePaid Account, deduct from the refund of the COD (cash on delivery) service amount or from other mutual obligations.
All documents necessary for the correct execution of the order placed, except for documents for customs clearance (unless agreed otherwise), shall be generated and made available to the Service User in electronic form for printing in the Client Panel (in the case of a registered Service User), as well as via e-mail.
Settlement of transactions by credit card and e-transfer is carried out through the DOTPAY S.A. and PayPal operators. The detailed payment mechanisms and the method of submitting complaints shall be specified in the regulations of particular Operators, available at: www.dotpay.pl and paypal.com.
The return of the funds paid shall be based on the correction to the issued sales document. The return shall be made immediately after sending a signed copy of the correction in paper form with the date of its signing to the Service Provider.
The returns of the funds paid shall be made by use of the same payment channel that was used by the Service User, unless the parties agree otherwise.
In the event that the provision of the service by the Courier requires an additional payment (in particular in the case referred to in § 6 sec. 18 hereof), the Service User shall be charged an additional fee, in accordance with the Service Provider’s price list or the Carrier’s price list and/or regulations. The payment shall be made on the basis of a VAT invoice generated on the Website.

§ 12 Prepayment – PrePaid

The balance on the PrePaid Account shall be increased by depositing funds in the Client Panel in the PrePaid tab.
The PrePaid account has a limit of accumulated funds. The maximum balance shall be EUR 2,000.
The PrePaid Account balance shall be updated immediately after the payment is credited by the Service Provider.
Making a payment from the PrePaid Account for the Order placed causes immediate start of processing of that Order on the Website.
The return of unused funds from the Prepaid Account shall take place after the Contract is terminated and the Account deleted by the Service Provider, to the bank account indicated by them in the Client Panel.

§ 13 Taxes and duties

When ordering a Shipment by use of a shipping label generated through the User account, it is possible to choose between a DDU Shipment or a DDP Shipment. In the case of a DDU shipment, the User decides not to pay in advance for any taxes and duties related to the shipment, which are charged in accordance with the price list applicable for shipment to the destination country and which the recipient shall be charged accordingly. Using the DDU shipment, the user acknowledges that all local duties, import taxes, import duties, final mile delivery fee or generally any additional charges regarding the shipment (“Taxes and duties”) shall be the exclusive liability of the recipient. Epaka shall not be responsible for discrepancies between Epaka’s shipping fees and any local or additional shipping fees charged from the recipient.
If you have generated a shipment by use of the User Account, in order to avoid charging the recipient with any additional fee, it is possible to use the DDP Shipment service where one must agree to pre-pay taxes and duties for the country of delivery at the time of purchasing the shipping labels.
We shall provide you with an estimate of taxes and duties prior to each shipment. For DDU shipments, this estimate shall be indicative only and the shipment may be subject to other additional charges depending on local customs in the destination country. For DDP Shipments generated by use of the User Account, Epaka warrants that such estimate shall be binding and that all taxes and duties payable by the User shall not exceed the estimate provided by Epaka. The Users shall not be responsible for discrepancies between shipping fees provided by Epaka and any local fee or additional shipping fee, provided that all Shipment details provided by the User to Epaka are complete and accurate. Epaka reserves the right to charge the user using DDP shipments with additional fees related to excessive taxes and duties resulting from incomplete and/or inaccurate information provided by the user, used to calculate the estimate.

§ 14 Prohibited items

Pursuant to the provisions of generally applicable law and the regulations of Couriers, sending certain items through the Service Provider shall be prohibited. The Service User undertakes not to forward items that are on the lists of prohibited items in the regulations of particular Couriers.
The lists of prohibited items may differ depending on the Courier selected. A detailed list of restrictions in transport shall be included in the regulations of the couriers. A reference to the regulations of individual Couriers can be found in § 1 sec. 6.8. of the Regulations.
The Service User shall be responsible for the consequences of violating the provisions of § 14 sec. 1, including, in particular, penal and fiscal liability, if a crime or fiscal offense is committed as a result of the provision of the transport service ordered by them.

§ 15 Provision of a special service for regular customers of the Website

For Service Users who have individual contracts with Couriers, and the customer numbers or SAP number assigned on the basis of the contracts, the Service Provider shall provide services consisting in the possibility of accessing the automatic mechanisms of the Website. They allow to automatically prepare consignment notes and place orders in the courier systems supported by epaka.pl.
The services described in the preceding point shall be provided after the Service User enters the customer or SAP number, received from the courier on the basis of an individual contract, on the epaka.pl website.
Fee for the services described in § 15 sec. 1 shall be … net + VAT (… gross) per one Shipment.
The service fee shall be charged from the Service User’s PrePaid account. The service can be used if the funds to cover it are available on the PrePaid account.
To the extent not settled in this paragraph, the remaining provisions of these Regulations shall apply accordingly to the provision of services referred to in § 15 point 1.

§ 16 Termination of the contract and removal of the account from the Website

The contract for the provision of electronic services (Contract of bank account) may be terminated by either party with a 30-day notice period. The termination shall be effected by sending a notice of termination to the following address: … directly from the User’s e-mail address with which the account was created on the Website or in writing to the address of the Service Provider’s registered office. The contract shall be terminated upon the expiry of the notice period, but not earlier than until the provision of the Service and the final settlement of the provision of the Service, including payment to the Service Provider resulting from the invoices issued.
Upon the lapse of the notice period, the contract shall be terminated and the Account removed from the Website.
The Service Provider shall be entitled to terminate the contract for the provision of services (Contract of bank account) with immediate effect in the event of:
1. gross violation of the provisions of these Regulations by the User;
2. using the Services available on the Website with the intention to break the law.
In the event of termination of the Contract by the User or the Service Provider, as well as in the event of another type of expiry of the Contract, the Account shall be removed along with the Data stored on it. The User acknowledges and agrees that the removal of the Account is tantamount to the User’s irretrievable loss of all Data collected within this account.
Removal of Data shall not mean automatic removal of Personal Data from the Account Database.
After removal or blockage of the Account, the Administrator shall process Personal Data of the Website Users to the extent specified in the Act of 18 July 2012 on the provision of electronic services (Journal of Laws 2016, No. 1030 - c.t.), in order to:
1. duly settle the services ordered by the Service Provider;
2. duly complete the provision of services to the Service User;
3. consider a complaint.
4. prepare own financial and tax reporting;
Removal of the account shall not release the Service User from paying the amount due to the Service Provider.

§ 17 Service credit

Based on the Service Provider’s positive decision, a User as an entrepreneur may obtain access to ordering services on the Website with a deferred payment date (granting a trade credit). In this case, payments for the services ordered shall be made after their provision in billing cycles in accordance with sec. 4 below. The right referred to in sec. 1 shall be granted to the User subject to sending to the Service Provider the complete company documentation required. The decision to grant the authorization shall be made at the sole discretion of the Service Provider and preceded by a verification procedure that must be provided by the User concerned. The details of the verification procedure shall be provided individually to the e-mail address of the User concerned.
Users with the trade credit option available use the Website’s services at prices agreed with the Service Provider’s representative (Individual price list).
Payments for services as part of the trade credit option shall be made according to the dates included in the VAT invoices issued by the Service Provider. Payments may be made on the basis of the VAT invoices issued, one, two or four times a month, depending on the arrangements made with the representative of the Service Provider.
The Service Provider shall have the right to verify the costs of services in the event the parameters relating to the Shipment, that affect the price of the service, were incorrectly entered.
The Customers cannot change data for a VAT invoice without sending up-to-date registration documents.
The Service Users referred to in sec. 1, agree to receive VAT invoices only in the electronic version. The Service Users shall have the right to object to the VAT invoice issued, within 7 days of receiving the invoice, which shall not release them from the obligation to settle payments within the time limit specified therein.
Complaints for damaged, lost or verified shipments shall not release from the obligation to pay the VAT invoice.
In the event the Service Provider failed to calculate the due shipping costs for a given billing period, they shall have the right to add them to one of the next VAT invoices.
Failure to pay for a given VAT invoice by the date specified therein shall cause the Account to be blocked. Unblocking the Account may take place at the request of the Service User after their fulfillment of all obligations towards the Service Provider. A fee shall be charged for unblocking the account in accordance with the Individual Price List.
The Service Provider shall have the right to deduct the amounts resulting from unpaid VAT invoices for services provided to that Service User from the Service User’s receivables.
Statutory interest for delay shall be charged on unpaid VAT invoices.

§ 18 Additional fees for late payments

The Service User shall be obliged to pay all fees related to the ordering of the Services, charged in accordance with the Price list and the Regulations, in a timely manner, including additional fees related to the verification of shipment parameters.
In the event of non-payment of the amounts due within the indicated period, the Service Provider may take steps to pursue them:

after 21 days from the payment date, the 1st request for payment shall be sent;
if the Service User does not pay the due amounts within the next 14 days, the Service Provider shall send the 2nd request for payment.
the cost of the payment request for the Service User who is a Consumer shall be … net (… gross); the cost of the request for the Service User who is not a Consumer shall be … net (… gross).

In the event of ineffectiveness of the requests for payment, the Service Provider may commission the recovery of debt to an external debt collection agency or institute legal proceedings.
The Service User who fails to make payments shall be charged with statutory interest for the delay and fees for debt collection activities undertaken by the Service Provider or a debt collection agency, in particular fees for payment requests referred to in sec. 2 p. c) above.
The Service User as an entrepreneur shall be additionally charged, without being summoned, with the amount of compensation for the costs of debt collection, which is the equivalent of EUR 40 converted into PLN at the average EUR exchange rate announced by the National Bank of Poland on the last business day of the month preceding the month in which the payment became due, pursuant to the Act of 8 March 2013 on payment terms in commercial transactions (Journal of Laws 2016 No. 684 – c.t.)

§ 19 Complaints Procedure

The Service Provider shall be responsible to the User for the proper provision of the Service. Complaints may be filed by the User to the Service Provider by submitting a complaint notification form:

via e-mail to the following e-mail address: [email protected];
in writing to the address of the Service Provider’s registered office: Sochacz 16a, 21-400 Łuków;
via the complaint/contact form available on the website www.epaka.pl.

Any complaints related to improper provision of the transport service by the Courier (in particular, damage, loss or partial loss of the shipment) may be submitted by the User via the Service Provider. The complaints shall be filed to the Service Provider’s e-mail address: [email protected] by mail in writing to the address of the Service Provider’s registered office: Sochacz 16a, 21-400 Łuków or via the complaint/contact form available on the website www.epaka.pl.
In the event of a complaint about the transport service through the Service Provider, the Service Provider, acting on the basis of the Service User’s authorization, shall take the steps needed to secure their rights or a person designated by them to the Courier and shall take the steps needed to obtain a refund of unduly collected amounts related to the provision of the Service, in particular, shall put forward the complaint notification form to the Courier for its consideration.
Complaints filed to the Courier providing the transport service shall be submitted on time and in accordance with the procedures specified in the regulations of the Carrier providing the transport service, taking into account generally applicable law, including the Act of 15 November 1984 – Transport Law (Journal of Laws 2015 No. 915 – c.t. as amended). The Service Provider recommends, however, that the notification be submitted on the complaint protocol within 5 days from the date of receipt of the Shipment in the case of a defect or damage to the Shipment, and 14 days from the date of sending the Shipment in the case of delay in delivery or failure to complete the order, and include:
1. in the event of delay in delivery of the Shipment or failure to deliver the Shipment:
  1. legibly completed complaint protocol,
  2. original copy of Consignment note or Label,
  3. proof of payment of all fees and charges to the Service Provider,
2. Additionally, in the event of a loss or damage to the Shipment:

copy of the complaint protocol written in the presence of the Courier’s representative,
documented entitlement to pursue a claim in the reported amount:

in the form of an invoice for the purchase of the damaged item (also applicable in the case of particularly valuable Shipments) or
calculation of the costs of its production prepared by the chief accountant or persons entitled to representation – in the case of producers or
invoices for the repair or a detailed cost estimate for the repair, if the repair was performed,

documented amount of the claim,
list of documents attached.

The complaint process shall begin with the submission of complete documentation. If the complaint fails to meet the conditions set out in the law and the regulations of specific Carriers, the Carrier shall request the claimant to remedy the deficiencies within 14 days from the date of receipt of the request, with the instruction that failure to remedy the deficiencies within this period shall leave the complaint unconsidered. Then, the date of filing the complaint shall be the date of receipt by the Carrier of the completed complaint.
In the case of filing the complaint via the Service Provider, the time necessary for the preparation and submission of the complaint to the Carrier by the Service Provider should be taken into account within the time limit for considering the complaint.
The Service Provider shall immediately hand over the complaints and comments to the Carrier for consideration. The complaints and comments regarding the service provided by the Carrier shall be considered in accordance with the regulations of the Courier selected to provide the service. After the decision of the Carrier is issued, it is immediately communicated to the User via the Service Provider.
The funds withdrawn due to the accepted complaints shall be transferred to the bank account number indicated by the User within 30 days from the date of submitting the decision by the Carrier to the Service Provider.
The Service User’s claims against the Service Provider under the contract for the provision of forwarding services shall expire after one year. The limitation period shall start to run: in the event of claims for damage or decrement to the shipment - from the date of delivery; in the event of total loss of the shipment or its delayed delivery - from the date on which the shipment was to be delivered; in all other cases - from the date of execution of the order.
On the terms specified in the provisions of generally applicable Polish law, in particular the Act of 15 November 1984 – Transport Law (Journal of Laws 2015, No. 915 – c.t. as amended). and the Act of 23 November 2012 – Postal Law (Journal of Laws 2016, No. 113 - c.t. as amended), the Sender and the Recipient (addressee), also shall have the right to file a complaint and pursue a claim directly from the Courier.

§ 20 The right to settle disputes

These Terms of service shall be governed by and construed in accordance with … law, including its conflict of laws rules, applicable in the United States of America, and the United Nations Convention on Contracts for the international sale of goods shall not apply. Without limiting the arbitration obligations specified above, you shall agree to submit to the jurisdiction of the state and federal courts … for the purposes of these Regulations

§ 21 Technical requirements for using the Website

The technical requirements necessary to work with the ICT system used by the Service User shall be as follows:
1. internet connection,
2. web browser:

Internet Explorer version 10.0 and higher
Opera version 9.0 and higher
Firefox version 3.0 and higher
Chrome version 5.0 and higher
Safari

To the best of the Service Provider’s knowledge, the cooperation with ICT system via browsers other than those mentioned in sec. 1 is also possible, however, only the above mentioned browsers are covered by the Service Provider’s assurance of the proper operation of the ICT system.

§ 22 Final Provisions

The parties shall be bound by the content of the Regulations in force on the date of placing the Order.
The current regulations and the previously valid versions of the regulations are available on the Service Provider’s website at www.epaka.pl. The User may freely obtain or save the regulations by downloading a file from the Service Provider’s website.
The Service Provider shall be entitled to amend the Regulations.
Amending the Regulations by the Service Provider shall not be effective for Orders placed before the amendment to the Regulations, unless both parties agree to apply the currently valid version of the Regulations to this contract.
The Service Provider shall notify the Users electronically about the change in the Regulations and about the new content of the Regulations. If the User fails to make a declaration of termination of the contract within 14 days from the date of notification of the amendment to the Regulations, it shall be assumed that the amendments were accepted by them. The termination of the contract shall take place through a notification of the Service Provider about the termination of the contract, sent to the following address: …. At the same time, the Service User shall be obliged to confirm the termination of the contract in writing, within 14 days of the notification of the termination in electronic form.
To all matters not expressly settled herein, generally applicable provisions of law shall apply, in particular the Act of 23 April 1964 - the Civil Code (Journal of Laws 2016, No. 380 - c.t. as amended) and the Act of 15 November 1984 - Transport Law (Journal of Laws 2015, No. 915 - c.t. as amended). and the relevant regulations of the courier companies in the scope of the provision of the transport service.
The following are annexes hereto:

Annex No. 1 – Instruction on the right to withdraw from the contract;
Annex No. 2 – Sample withdrawal form.

These Regulations shall be binding from 07/31/2022

ANNEX No. 1 Instruction on the right to withdraw from the contract.

The right to withdraw from the contract

You shall have the right to withdraw from this contract within 14 days without providing any reason.

The deadline to withdraw from the contract shall expire after 14 days from the date of conclusion of the contract.

To exercise the right to withdraw from the contract, you must notify the company under the name Epaka spółka z ograniczoną odpowiedzialnością spółka komandytowa seated in Łuków at ul. Sochacz 16a, 21-400 Łuków, entered into the Register of Entrepreneurs of the National Court Register conducted by the Lublin-Wschód District Court in Lublin with its seat in Świdnik, 6th Commercial Division of the National Court Register, under KRS number: 0000715732, share capital: PLN 100,000.00, NIP No.: 8252181790, REGON No.: 369332957, e-mail address: [email protected], and phone numbers 666 999 392 and fax 25 744 14 48, about your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).

You can use the sample withdrawal form, but it is not obligatory. You can also fill in and send the withdrawal form or any other unequivocal statement by e-mail to the e-mail address: [email protected]. If you use this option, we shall immediately send you a confirmation of receipt of information on withdrawal from the contract on a durable medium (for example by e-mail).

In order to maintain the time limit for withdrawing from the contract, sending information regarding the exercise of your right to withdraw from the contract before the time limit to withdraw from the contract shall suffice.

Consequences of withdrawal from the contract

In the event of withdrawal from this contract, we shall reimburse all payments received from you, including delivery costs (except for additional costs resulting from the method of delivery chosen by you other than the cheapest standard delivery method offered by us), immediately and in any case not later than 14 days from the date on which we were notified about your decision to exercise the right to withdraw from this contract. We shall reimburse the payment by use of the same payment methods that you used in the original transaction, unless you expressly agreed otherwise; in any event, you shall not incur any fees as a result of this reimbursement.

If you requested the commencement of the provision of services before the time limit to withdraw from the contract, you shall pay us an amount proportional to the scope of services provided up to the time on which you notified us of your withdrawal from this contract.

ANNEX No. 2. SAMPLE WITHDRAWAL FORM.

(this form shall be filled in and returned only if you wish to withdraw from the contract)

To:

Epaka spółka z ograniczoną odpowiedzialnością spółka komandytowa with its registered office in Łuków at ul. Sochacz 16a, 21-400 Łuków, electronic mail address: …, and phone numbers 666 999 392 and fax 25 744 14 48

- I/We(*) hereby notify about my/our withdrawal from the contract of sale of the following items (*) contract of delivery of the following items (*) contract for specific task consisting in the performance of the following work(*)/for the provision of the following service(*)

- Contract conclusion(*)/collection(*)date

- First name and Last name of consumer(s):

- Address of consumer(s)

- Signature of the consumer(s) (only if the form is sent in paper version)

- Date

(*) Delete as necessary.

HISTORY OF THE REGULATIONS:

….